Contact Us Before Returning an Item

Please contact MulleinSmoking.com before sending
any product back.

Include your order number, the item involved, and
a short explanation of the reason for your request.
If photos are relevant, such as for a damaged or
incorrect shipment, include clear images with your
message.

Items sent back without prior return instructions
may not be identifiable or eligible for processing.

Return Eligibility

Unopened and unused products may be considered for
return when they are in their original condition
and packaging.

Return eligibility is reviewed based on the
condition of the item, the reason for the request,
and any applicable legal or carrier requirements.

Proof of purchase or an order number may be
required to review a return request.

Opened or Used Products

Because inhalation-related products come into
direct contact with the user, opened or used items
are generally not eligible for a standard
change-of-mind return for hygiene reasons.

This does not prevent us from reviewing an item
that arrived damaged, incorrect, or with another
verified order-related issue.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains the wrong
item, or has another delivery-related problem,
contact us as soon as reasonably possible after
receiving it.

Please provide your order number and clear photos
showing the product, packaging, and shipping
condition where relevant.

After reviewing the information, we may provide
replacement, return, refund, or other resolution
instructions depending on the circumstances.

Refunds

If a refund is approved, it will generally be sent
back to the original payment method used for the
order.

After a refund is issued, the time required for it
to appear in your account can vary depending on
your bank, card issuer, or payment provider.

We will not issue duplicate refunds for an amount
that has already been refunded or reversed through
the original payment method.

Return Shipping Costs

Return shipping responsibility depends on the
reason for the return and the instructions
provided after your request is reviewed.

If we determine that the order was shipped
incorrectly or arrived with a qualifying issue,
we will provide the appropriate resolution
instructions.

Do not send a parcel to an address found elsewhere
or pay for return shipping before receiving return
instructions from us.

Order Cancellations

If you need to cancel or change an order, contact
us as soon as possible.

We cannot guarantee that an order can be changed
or canceled once it has entered processing or
shipment preparation.

If the order has already shipped, any available
next steps will be handled under the applicable
return process.

Contact Us About a Return

For return, refund, damaged-item, or order
questions, use our Contact page and include your
order number.